Customer panels
Customer Panel
Our Customer Panel is a great way to find out what you think about the services we provide. There’s no commitment to attend every meeting - each panel has a different theme, so you’re welcome to attend them all or to dip in and out when a subject you’re interested in comes up.
As a panel member you’ll be invited to give feedback on the evening about a variety of topics. For example, we may ask you to tell us what you think about our customer service, your views about efficiencies, or a particular marketing campaign we’re planning.
The results from each panel are used to help make decisions in our organisation, and we’ll always let you know what’s changed as a result of your feedback.
The date and theme of our next customer panel is to be announced.
You can take a look at what other panels have discussed and find out more about how the panel has helped to shape Berneslai Homes below.
Customer Review Panel
The Customer Review Panel is run by the Service Excellence Assessment Programme (SEAP). This group of customers meet with staff to look at any trends or issues coming from complaints and other customer feedback. Meetings are held every 6 months.
The date and theme of our next customer review panel is to be announced.
Join our customer panels
If you’d like to join either panel, please email us at communityengagement@berneslaihomes.co.uk or by completing the eform below. Don’t forget to tell us your name, address, phone number.